Frequently asked questions
Helpful information for collectors of Brendan Dalziel Photography prints. Here you can find quick answers about ordering, shipping, and support.
Where are prints produced and shipped from
All artwork is printed to order through a professional fine art print studio partner in North America. Orders for Canadian customers are produced and shipped from within Canada, while orders for customers in the United States ship from within the United States.
How long will my order take from printing to delivery
Every piece is custom made. Typical production times are similar to the Shipping Information page.
- Giclee stretched canvas prints, about six business days
- Framed prints, timing varies by frame style, usually seven to ten business days
- Acrylic prints, about nine business days
- HD sublimation metal prints, about nine business days
Once production is complete, delivery in Canada and the continental United States usually takes three to seven business days, depending on the carrier and your location.
Do you offer shipping outside Canada and the United States
At this time the online store ships to Canada and the continental United States. If you live elsewhere and are interested in a print, please contact me and I can advise you on options for your location.
What happens if my artwork arrives damaged
If your artwork arrives with damage from shipping or a clear production issue, you are covered by the Returns and Satisfaction Guarantee.
Please keep the original packaging, take clear photos of the damage, and email me as soon as possible so I can review the situation with my print studio and arrange a replacement when approved.
Can I change or cancel an order after placing it
Because each piece is printed to order, changes are only possible before production begins.
If you need to adjust a size, finish, or delivery address, please contact me right away with your order number. If printing has not started I will do my best to update the order for you.
How can I track my shipment
As soon as your order ships you will receive an email with a tracking link. You can follow your package from the print studio to your door.